Salesforce Certified Heroku Architecture Designer Training Questions
Salesforce Certified Heroku Architecture Designer training questions have been released, which are the best preparation material for you to clear the test. The Salesforce Certified Heroku Architecture Designer exam is designed for individuals who have the knowledge, skills, and extensive experience with architecting scalable solutions, deploying and managing apps, and managing teams and build-workflows on Heroku—specifically, Heroku Enterprise.
Certified Heroku Architecture Designer Exam Information
Salesforce Certified Heroku Architecture Designer exam information is available for you understand the test.
Content: 60 multiple-choice/multiple-select questions
Time allotted to complete the exam: 105 minutes
Passing score: 72%
Registration fee: USD 400
Retake fee: USD 200
Certified Heroku Architecture Designer Exam Outline
The following contents are covered in the Salesforce Certified Heroku Architecture Designer exam outline.
Study Certified Heroku Architecture Designer Training Questions
Salesforce Certified Heroku Architecture Designer training questions can help you test the above exam outline. Share some Certified Heroku Architecture Designer training questions below.
1.A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.Which two upsell activities should the CSR consider? (Choose two.)
A. Open a Case and send email with new Service offerings.
B. Open a Case and inform Customer of weekend service pricing.
C. Open a Case and a renewal Opportunity for the Sales team.
D. Open a Case and create a Work Order for the Dispatch Team.
Answer: AB
2.Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5pm. How can this be achieved?
A. Use Customer Operating Hours.
B. Use Exact Appointments on the Work Types.
C. Use Territory-specific Operating Hours.
D. Use Multiple Operating Hours with Slots for each hour.
Answer: B
3.Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.Which two recommendations should a Consultant make? (Choose two.)
A. Publish pre-release documentation on the Customer Community.
B. Publish training documentation in a closed Chatter group.
C. Increase training to Sales Representatives.
D. Increase training to Field Service Technicians.
Answer: AD
4.Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
A. Quick Action on Opportunity to Create Work Order
B. Quick Action on Opportunity to Create Work Order Line Item
C. Quick Action on Work Order to Create Opportunity
D. Quick Action on Work Order Line Items to Create Opportunity
Answer: C
5.Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.In which order should a Consultant implement the setup to achieve this requirement?
A. Set Up Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
B. Set Up Entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
C. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
D. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
Answer: B
